Terms of service & telehealth disclaimer
Last updated: 1 January 2026
These terms govern your use of Dunman Medical Clinic's clinic services, website, and telehealth platform. By booking an appointment, visiting our clinic, or using our telehealth app, you agree to the terms below.
1. Our services
Dunman Medical Clinic provides general practice, family medicine, and related outpatient services, available both in-clinic and via video teleconsultation. Specific services and their current pricing are listed on our website and are subject to change.
2. Telehealth limitations
Telehealth consultations are suitable for many, but not all, medical concerns. Our doctors will advise if your condition requires an in-person examination, further investigation, or referral to a specialist, and may decline to proceed with a teleconsultation where a physical examination is clinically necessary. Teleconsultations depend on a stable internet connection and accurate information provided by the patient; we are not responsible for consultation quality affected by connectivity issues.
Telehealth consultations are not suitable for medical emergencies. If you are experiencing a medical emergency, call 995 (Singapore Civil Defence Force) or go to the nearest emergency department immediately.
3. Eligibility and accuracy of information
You must be at least 18 years old to register an account, or have the consent of a parent or legal guardian to book on behalf of a minor. You agree to provide accurate, current information about your identity, health history, and medications — incomplete or inaccurate information may affect the safety and quality of care we can provide.
4. Prescriptions
Prescriptions are issued solely at the clinical discretion of the attending doctor following a consultation, and only for conditions and medications where a teleconsultation is judged appropriate. Certain medications, including controlled drugs, cannot be prescribed via telehealth under Singapore regulations and will require an in-person visit.
5. Fees, payment, and cancellations
Consultation and service fees are as published on our website and in the telehealth app at the time of booking, and exclude GST unless stated otherwise. Payment is due at the time of booking or consultation. Appointments cancelled or rescheduled with reasonable notice are not charged; late cancellations or no-shows may be subject to a fee, as communicated at the time of booking.
6. Limitation of liability
While we take reasonable care in providing our services, Dunman Medical Clinic and its doctors shall not be liable for outcomes arising from incomplete or inaccurate information provided by a patient, a patient's failure to seek in-person or emergency care when advised to do so, or circumstances beyond our reasonable control (including technical failures affecting the telehealth platform). Nothing in these terms limits liability that cannot lawfully be excluded under Singapore law.
7. Clinic registration
Dunman Medical Clinic Pte Ltd operates as a licensed medical clinic in Singapore. Our doctors are registered with the Singapore Medical Council (SMC) and hold valid practising certificates. Registration and licence details will be displayed in-clinic and made available on request.
8. Changes to these terms
We may update these terms from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.
9. Contact us
Questions about these terms can be directed to ck@advisorybvi.com or 4 Dunman Road, #01-07, Grand Dunman, Singapore 439189.
This document is provided as a general reference for Dunman Medical Clinic and should be reviewed by qualified legal counsel before the clinic's official opening to ensure it fully reflects our operational practices and current regulatory requirements.